Our Terms & Conditions

These terms and conditions will apply to all transactions placed online, or by telephone By using this site you are agreeing to these terms and conditions.

Helpline: 01695-577-689
If you require any assistance in choosing the "right product for the job" our instore staff & telephone team are knowledgeable experts in every field and will be glad to assist you with any enquiries you may have, We dont just sell it...We do it!

Office Hours:
Our Customer Service Department operates from 9.00AM to 5:30PM Monday to Saturday and 11:00AM to 4:00PM on Sunday.

How to Order:
All orders can be placed online through the Website or via the telephone on 01695-577-689

Method of Payment:
You can pay either by credit or debit card. We are unable to accept cheques, cash, or postal orders via the website.

Totally Secure Payment
Safe, secure and easy. Outdoorgear4u uses the industry standard secure server software powered by Protx Your financial and personal information, including credit card number, name and address, and phone number, are encrypted so that they cannot be viewed while travelling over the internet.

Out-of-Stock items:
If any item you have chosen is unavailable you shall be contacted via telephone or your email address within 24 hours.

We will give you an estimate on when the goods will be available. You will always maintain the right to cancel your order if you would rather not wait and we will immediately refund your credit card. If you do decide to proceed, we will place an order with our supplier and get the product to you within 24 hours of it arriving into stock.

Prices:
All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise. All prices are subject to change without prior notice.

Pricing, colours and Text Errors
Prices and specifications are checked and updated to the best of our ability, whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Computer monitors and scanners vary in their reproduction of colour. Though we strive for accuracy, all picture colours, products and swatches displayed should be regarded as approximations.

Guarantee
All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice against failure to provide reasonable wear owing to defective workmanship or materials. The guarantee excludes faults caused by accident, neglect or misuse.

Tent returns:
Once a tent is erected it is no longer considered to be in a perfect resaleable condition. We give a 1 years guarantee (Unless otherwise stated) against manufacturing faults on all new tents.

Please note that this guarantee does not cover damage to the tent, it’s poles or any other components that were caused by:

• Stormy or windy conditions
• Accidents
• Wear & tear
• Misuse

If you believe your tent has a manufacturing fault then please contact us via email or phone with pictures/details of the fault.

In the event that you need to return your tent, please be aware that:

• The tent cannot be accepted if it is wet or excessively dirty
• The tent may need to be sent to the manufactures for a detailed inspection